Product Manager – Educational Travel

Exciting opportunity for an experienced travel professional to join an educational tour operator

Libertas Travel is an educational travel company catering to high school students and teachers. We specialise in crafting customised tours to destinations worldwide. With more than 12 years of industry experience and a steadily expanding clientele, Libertas Travel offers a welcoming, dynamic, and adaptable team environment. 

We are looking for an industry professional with a passion for providing high quality study tours and personalised attention to our clients.

  • Head office in Sydney

  • Part time or full time role

  • Hybrid role

  • Essential: experience in group travel operations, solid knowledge of European destinations

Submit cover letter and resume to ashleigh@libertastravel.com.au

Applications close July 30th 2024

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About Libertas Travel

Libertas Travel is an educational travel company catering to high school students and teachers. We specialize in crafting customized tours to destinations worldwide, encompassing student syllabus and service learning programs, as well as Teacher Professional Learning tours. Our mission is to enrich education and foster personal growth beyond the confines of the classroom.

With more than 12 years of industry experience and a steadily expanding clientele, Libertas Travel offers a welcoming, dynamic, and adaptable team environment.

Headquartered in Sydney, our office is located at 20-40 Meagher Street, Chippendale NSW.

Primary Purpose of the Role

We are looking for an enthusiastic and organized individual with excellent communication skills.

The Product Manager reports directly to the Managing Director and holds a pivotal, hands-on position overseeing operational activities across all tour offerings, with a primary focus on building and maintaining strong client relationships with our teachers and schools.

Collaborating closely with the Operations Coordinator and local DMCs on a tour-by-tour basis, this role is integral to the smooth functioning of Libertas Travel. Additionally, the Product Manager works in tandem with other team members, including Business Development Managers and the Corporate Services Manager.

Key Responsibilities

  • Maintain effective relationships with client schools, ensuring tours proceed smoothly in accordance with itinerary schedules.

  • Assign tour booking responsibilities for confirmed tours – either within the Libertas team and/or inbound travel agencies – and actively monitor progress.

  • Develop and update daily tour itineraries in collaboration with BDMs, teachers, and DMCs.

  • Prepare risk management documentation as required by schools.

  • Prepare for, and present, at tour group pre-departure briefings (some may involve travel outside of Sydney).

  • Brief/debrief with Tour Managers, including preparation of all required tour documentation.

  • Troubleshoot any issues arising while tours are in operation.

  • Engage inbound travel agencies and evaluate their performance.

  • Work with the Libertas Travel team to negotiate cost-effective arrangements with key third-party suppliers (incl. airlines and hotels).

  • Respond to and manage client feedback and issues.

Skills and Experience

  • Minimum 3-4 years prior experience in a senior role within a group travel environment.

  • Excellent communication skills – both written and verbal – and confident public speaker.

  • Up-to-date knowledge of international travel industry networks and trends.

  • Service-oriented with strong multi-tasking and task management skills.

  • Ability to manage workloads, set priorities, and resolve issues independently.

  • Proficiency in email communication and using product management software.

  • Working With Children Check clearance.

  • Extensive firsthand travel experience, particularly in Europe.

  • Experience working in the education sector is desirable.

The Benefits

  • Salary: Negotiable.

  • Superannuation Guarantee payments to nominated superannuation fund.

  • Hours: Full-time/part-time negotiable.

  • Flexible working arrangements by negotiation.

  • Work in a collaborative team environment.

How to Apply

Submit cover letter and resume to ashleigh@libertastravel.com.au

Applications close July 30th 2024